Job Description – Senior Client Servicing & Event Operations Manager
Location: Mumbai
Company: Crewtangle LLP
Industry: Experiential Marketing | Events | Brand Experiences
About the Role
We are looking for a dynamic and solution-oriented professional from the event and experiential marketing industry who can independently manage clients, lead internal teams, drive profitability, and contribute to business growth through strategic pitching and account expansion.
This role requires someone who can balance creativity with strong operational and commercial understanding while ensuring flawless execution of projects.
Key Responsibilities
Client Management
- Act as the primary point of contact for key clients.
- Build strong long-term client relationships and ensure high client satisfaction.
- Understand client objectives and translate them into impactful event solutions.
- Proactively identify opportunities for repeat business and revenue growth.
- Lead client meetings, presentations, and post-event reviews.
Pitching & Business Development
- Coordinate end-to-end pitch processes.
- Work closely with creative and strategy teams to develop compelling pitch concepts and presentations.
- Understand client briefs and convert them into innovative experiential ideas.
- Present concepts confidently to clients and prospects.
- Support new business acquisition and strategic account growth.
Event & Project Management
- Manage end-to-end execution of events, activations, exhibitions, offsites, and experiential projects.
- Coordinate with internal creative, production, operations, and vendor teams.
- Ensure timelines, deliverables, and execution standards are met seamlessly.
- Maintain updated show flows, costing sheets, and element sheets to ensure smooth planning, execution, and cost tracking.
- Handle multiple projects simultaneously while maintaining attention to detail.
- Troubleshoot challenges during execution with quick decision-making.
Team Management
- Lead and coordinate internal teams across departments.
- Delegate responsibilities effectively and ensure accountability.
- Drive collaboration between creative, operations, and servicing teams.
- Mentor junior team members and build a strong execution culture.
Commercial & P&L Management
- Own project budgets and profitability.
- Manage P&L for projects/accounts.
- Ensure cost efficiencies without compromising quality.
- Negotiate with vendors and partners for best commercial outcomes.
- Track revenue targets and account growth opportunities.
Business Growth
- Generate additional revenue opportunities from existing clients.
- Build strategic relationships with partners and stakeholders.
- Contribute ideas for new experiential properties and IPs.
Desired Candidate Profile
- 6–8 years of experience in event management, experiential marketing, or client servicing.
- Strong experience in client pitches and presentation management.
- Strong understanding of event operations and execution.
- Experience managing large-scale corporate events and brand experiences.
- Excellent communication and stakeholder management skills.
- Clear and confident communication, both written and verbal.
- Strong commercial acumen and budgeting skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Solution-oriented, proactive, and highly organized.
Preferred Skills
- Client servicing.
- Pitching & presentation skills.
- Team leadership.
- Vendor management.
- Budgeting & P&L handling.
- Event operations.
- Negotiation skills.
- Business development mindset.
Why Join Us?
- Opportunity to work on leading brands and high-impact experiential campaigns.
- Dynamic and entrepreneurial work culture.
- Exposure to creative strategy, execution, and brand building.
- Growth-oriented role with leadership opportunities.